Building Relationship Versatility: Social Styles at Work

Program Fact Sheet

In every organization, there is a hidden diversity—the diversity of Social Styles. Leveraging Social Style differences can lead to more effective collaboration, productive relationships, and greater productivity and business results. Recognizing others’ work preferences and adjusting to them allows for more efficient communication, and the persuasive ability to influence others. Improving versatility reduces tension in relationships and enables people to focus efficiently on the task and work to be done.

Building Relationship Versatility: Social Styles at Work (BRV) is built around a 4-quadrant Social Styles matrix. After being profiled, participants get assigned a Social Style, an interpersonal versatility rating, and specific versatility behaviors. During the workshop they learn how to identify others’ Social Styles and, based on understanding of their own and others’ styles, learn to modify their behaviors to communicate more easily and effectively with others.

PROGRAM OUTCOMES
BRV provides participants with results-oriented versatility skills that help them work more effectively with others. Individuals are better able to build productive relationships, handle conflict, and create more focused and productive teams.

Implemented as a flexible and integrated Human Performance Improvement (HPI) solution, Building Relationship Versatility offers practical skills and tools to help both managers and individual contributors.

APPROACH
Wilson Learning believes that learning must be transferred to day-to-day work practices. To achieve this, Building Relationship Versatility includes components and activities that enhance:

Participant Readiness: Prepares participants and managers for the overall learning experience

• Pre-workshop communication sets the context for learning.

Learning Transfer: Embeds practice and use of new skills in the learning design; the learning can be flexibly delivered as a:

• Two-day, face-to-face, application-oriented workshop
• Series of instructor-led interactive webcast workshops delivered over time. The webcast design drives a constant stream of engaging learning activities—whiteboards, breakout rooms, polling, group work, video, real-time work, and more.

All can be delivered in modular format over non-consecutive days to allow application between sessions.

The face-to-face workshop, can be taught by a Wilson Learning facilitator or by an organization’s own leader-trained in-house professional.

Organizational Alignment: Ensures the organization supports the use of the new skills

• Post-learning reinforcement activities (optional) for both the manager and participant support skill application and implementation.

As a result, participants will continue to apply the skills and tools learned in Building Relationship Versatility long after the learning event is completed.

OUTCOMES BY MODULE

ENABLING IMPROVED PERFORMANCE
Building Relationship Versatility features various performance application, reinforcement, and support tools. These additional learning components—application exercises, job aid cards, electronic reinforcement tools, performance checklists, etc.—ensure that participants can hone newly acquired skills and behaviors upon returning to work.

For further support BRV also offers ongoing application information available over a Resource Connection website with periodic updates.

MEASUREMENT
Many types of follow-up measurement options are available: interviewing guidelines for participants and managers, behavioral checklists, and the possibility of using the Social Style Profile twice (in the preparatory stage and a second time later to measure shifts in perceived versatility). This concrete, real-world feedback motivates people to perform, and acts as a blueprint for creating individual, group, and organizational development plans.

EVALUATION
Wilson Learning will partner with your organization to measure the initial behavioral changes and business results. We have a common interest in making sure that Building Relationship Versatility brings the results you seek. We are committed to helping you succeed, and we will work with you to set up evaluation systems to help move desired change forward and sustain the momentum of your implementation.

This offering, like all others from Wilson Learning, can be customized to reflect your environment and business priorities, and integrated with your processes.

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