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Want Engaged Customers? Then Engage Your Employees!

Monday, October 19, 2009

Early in my career, I worked for an NFL quarterback who is now in the Hall of Fame. Late in his career he was having trouble throwing the long passes downfield, and his production dropped off dramatically. The team feared his arm was “dead." They ran every test possible to diagnose and fix his arm to no avail. Read More...


Can Your Sales Managers Answer the Critical Questions Burning in the Minds of Salespeople?

Thursday, October 08, 2009

In these tough economic conditions, it’s easy to believe that most sales forces are doomed to poor results and low morale until the economy turns around. But is this really the case? My informal observations across 10 companies and 8 industries would suggest—NO. Read More...


Better Versatility = Better Relationships

Tuesday, September 22, 2009

In conversations with clients about the impact of the current economic downturn, I keep hearing one concern everyone seems to share: “how can we help our people manage the strain of all the budget cuts, layoffs, and reorganizations?” Read More...


If You Want Business Results from Learning, Get Managers Involved

Tuesday, September 08, 2009

This past June we surveyed professionals attending the ASTD International Conference about what they are doing to make sure learning transfers to the job. As people began to fill out the survey, we kept hearing a common question: “Should we fill this out based on what we know we should be doing or based on what we are doing now?” Read More...


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